Terms of Service & Privacy Policy

1. About BookDoc

BookDoc (bookdoc.clinic) is an online appointment booking platform developed and operated in Davao City, Philippines. It connects patients with registered medical clinics by providing a digital interface for requesting appointments. BookDoc is not a medical provider, hospital, or healthcare institution. We do not employ doctors and we do not provide medical advice, diagnosis, or treatment.

2. Acceptance of Terms

By accessing or using the BookDoc platform — whether as a patient booking an appointment or as a clinic subscribing to our service — you agree to be bound by these Terms of Service and Privacy Policy. If you do not agree, please do not use the platform.

These terms are governed by the laws of the Republic of the Philippines, including but not limited to:

• Republic Act No. 10173 — Data Privacy Act of 2012
• Republic Act No. 8792 — Electronic Commerce Act of 2000
• Republic Act No. 7394 — Consumer Act of the Philippines
• Republic Act No. 10175 — Cybercrime Prevention Act of 2012
• Republic Act No. 11223 — Universal Health Care Act

3. For Patients — Appointment Requests

• Submitting a booking request through BookDoc does not constitute a confirmed appointment. All requests are subject to review and approval by the clinic.
• You will be contacted by the clinic to confirm, reschedule, or cancel your request. Do not go to the clinic until you have received confirmation.
• You are responsible for providing accurate personal information. False or misleading information may result in cancellation of your request.
• BookDoc is not liable for any missed appointments, changes in schedule, or failure by the clinic to follow up with you.
• Medical decisions, diagnoses, prescriptions, and treatment remain solely the responsibility of the licensed healthcare professionals at the clinic you are booking with.

4. For Clinics — Subscription & Service

• Clinic accounts are created and managed by BookDoc. Each clinic is assigned a unique subdomain (e.g., yourclinic.bookdoc.clinic).
• Clinics are responsible for maintaining the accuracy of their information on the platform, including doctor schedules, contact details, and availability.
• Clinics are responsible for following up with patients who submit booking requests and for confirming or declining appointments in a timely manner.
• Subscription fees are ₱999/month after a 30-day free trial. BookDoc reserves the right to suspend access for non-payment.
• Clinics must comply with all applicable Philippine laws governing the practice of medicine, patient rights, and data privacy, including the Data Privacy Act of 2012.
• BookDoc reserves the right to terminate a clinic account that is found to be operating illegally, fraudulently, or in violation of these terms.

5. Medical Disclaimer

BookDoc is a booking facilitation platform only. Nothing on this platform constitutes medical advice, a doctor-patient relationship, or a guarantee of medical services. In case of a medical emergency, do not use this platform — call 911 or proceed immediately to the nearest hospital emergency room.

6. Privacy Policy (Republic Act No. 10173 — Data Privacy Act of 2012)

BookDoc is committed to protecting your personal data in accordance with the Data Privacy Act of 2012 (RA 10173) and the regulations of the National Privacy Commission (NPC) of the Philippines.

6.1 Information We Collect

From patients, we collect:

• Full name
• Mobile phone number
• Email address (optional)
• Reason for visit (optional)
• Preferred appointment date and time

From clinic staff, we collect:

• Email address and password (for login)
• Clinic name, address, and contact details
• Doctor profiles and schedules

6.2 Purpose of Processing

Your personal data is processed for the following purposes:

• To facilitate appointment bookings between patients and clinics
• To allow clinic staff to manage and confirm appointments
• To contact you regarding your booking status
• To improve the BookDoc platform and services

6.3 Legal Basis for Processing

We process your data based on your consent at the time of booking, and in fulfillment of a contract for clinic subscribers. You may withdraw consent at any time by contacting us.

6.4 Data Sharing

Patient booking information is shared with the clinic you are booking with, solely for the purpose of confirming and managing your appointment. We do not sell, rent, or share your personal data with third parties for marketing purposes.

We use Supabase (a cloud database provider) to store data securely. Data may be stored on servers outside the Philippines, but we ensure appropriate safeguards are in place consistent with NPC guidelines.

6.5 Data Retention

Appointment records are retained for a period necessary to fulfill the booking service and for legal compliance purposes. Clinic accounts and data are retained for the duration of the subscription and up to 1 year after termination.

6.6 Your Rights Under RA 10173

You have the right to:

• Be informed — know how your data is being used
• Access — request a copy of your personal data we hold
• Rectification — correct inaccurate or outdated data
• Erasure — request deletion of your data (subject to legal retention requirements)
• Object — object to processing of your personal data
• Data portability — receive your data in a usable format
• Lodge a complaint — file a complaint with the National Privacy Commission at www.privacy.gov.ph

To exercise any of these rights, contact us at hello@bookdoc.clinic.

6.7 Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no system is 100% secure. In the event of a data breach that poses risk to your rights, we will notify affected users and the NPC as required by law.

7. Intellectual Property

All content, branding, design, and software comprising the BookDoc platform are the exclusive property of BookDoc. Clinic logos and names remain the property of the respective clinic. Unauthorized copying, reproduction, or distribution of BookDoc materials is prohibited.

8. Limitation of Liability

To the fullest extent permitted by Philippine law, BookDoc, its owners, employees, and affiliates shall not be liable for:

• Any medical outcomes resulting from appointments booked through the platform
• Failure of a clinic to confirm, honor, or follow up on a booking
• Loss of data due to circumstances beyond our reasonable control
• Any indirect, incidental, or consequential damages arising from use of the platform

BookDoc's liability, if any, shall not exceed the total subscription fees paid by the clinic in the 3 months preceding the event giving rise to the claim.

9. Prohibited Use

You agree not to use the BookDoc platform to:

• Submit false or fraudulent booking requests
• Impersonate another person or entity
• Harass, threaten, or harm clinic staff or other users
• Attempt to gain unauthorized access to the platform or its data
• Use the platform for any purpose prohibited by Philippine law

Violations may be reported to law enforcement and may result in civil or criminal liability under RA 10175 (Cybercrime Prevention Act) and other applicable laws.

10. Changes to These Terms

BookDoc reserves the right to update these Terms of Service and Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the platform after changes are posted constitutes acceptance of the revised terms.

11. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the appropriate courts of Davao City, Philippines.

12. Contact Us

For questions, concerns, data privacy requests, or complaints: